We want you to be thrilled with your purchase. If for any reason you are not, please contact us immediately with your concerns. We know how important these purchases are and take your absolute satisfaction to heart.
Returns are accepted within 15 days of receipt and there is no restocking fee as long as the piece is unworn and is accompanied by all warranty cards, boxes and original packaging. We will refund the full purchase amount and pay for shipping on returns. Please contact us prior to shipping so that we can provide you with an insured shipping label.
Custom designed pieces are nonrefundable.
Terms of Service
Your purchase comes with a 1-year warranty protecting your jewelry from manufacturing defects. We take a great deal of pride in our and our vendors craftsmanship and will certainly stand behind the work. The warranty does not protect against jewelry that is intentionally damaged, worn irresponsibly or altered by another jeweler. For example: If you order your ring in a size 6.5, have a local jeweler size your ring to a 4.5 and begin having issues with your smaller diamonds popping out of the setting, we will not be responsible for repairs. We can only guarantee our own work.
Jewelry is delicate! Avoid harsh chemicals, lotions, hairsprays and detergents. We do not recommend exercising, sleeping, swimming or showering in your jewelry. Your jewelry should be the last thing you put on and the first thing you take off. All jewelry should be examined on a regular basis. It can be quite easy to knock a stone loose by accidentally hitting it against a hard surface. We recommend having your jewelry tightened and cleaned at least once a year. We want to be the ones to maintain and help you take care of your jewelry, please contact us regarding service and repairs.